If a student is locked out of the test, or an error happened while submitting the test, the instructor has the ability to clear the attempt so that the student can complete the test.

Note: Clearing the attempt will remove any record or progress a student has made. Use this function with caution -- the Blackboard Support Team cannot retrieve student work lost due to the instructor clearing the attempt.

To clear a test attempt:

1. Enter the desired course site.
2. Under Control Panel, click Grade Center to expand the menu options.
3. Click Full Grade Center.
4. For the desired student, click the Drop-down arrow next to the Attempt in Progress icon.
5. Click View Grade Details.
6. Under the Attempts section, click on Clear Attempt.
7. Click OK.

Video Demonstration:

Click here to launch video demonstration in new window.

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