Yes, we can make you a member of more than one workgroup in CallTracker, however, you will still have one queue of tickets. If you need to have two separate ticket queues, we will need to create you as a second user in the system. KEYWORDS: call tracker, problem, tracking
0.00 - 11/23/2010 - Similar Articles

The CallTracker team provides a method to create tickets from your division's web server so that you can write your own code to create tickets using your web server and business processes through our CallTracker API (Application Program Interface). The CallTracker API is available in PERL and...
0.00 - 11/23/2010 - Similar Articles

Go to https://calltracker.wayne.edu. Type your WSU AccessID (e.g., xy6789). You must use your WSU AccessID. You cannot use the email name you have chosen as an alias for your AccessID. Type your AccessID password. If you don't know your password, see Getting Help with Your Password. Click the...
0.00 - 04/30/2013 - Similar Articles

To modify your CallTracker account contact Tom Duszynski at tduszyn@wayne.edu or (313) 577-5638. KEYWORDS: call tracker, tickets
0.00 - 11/23/2010 - Similar Articles

To use the CallTracker email AP when replying to an email from a customer: Ensure that the to: address is a valid WSU AccessID, i.e. (ab1234@wayne.edu) Add: calltracker@wayne.edu to the BCC field of your message Add: assignto=user somewhere in the body of the message, the "user" needs to be a...
0.00 - 11/23/2010 - Similar Articles

You can view your CallTracker tickets directly through the CallTracker interface at: http://calltracker.wayne.edu For general information about computing at WSU, visit the computing.wayne.edu Website.
0.00 - 11/23/2010 - Similar Articles

When you contact the Wayne State University C&IT Help Desk and other departments on campus who use the CallTracker problem tracking system, your problem is logged into the system and assigned a number so that both you and the person working on your problem can track the progress of your request. To...
0.00 - 04/30/2013 - Similar Articles

In order to create or update a ticket or search by name or group, you must have authorized access from your department and have that permission entered into the CallTracker system. To set up an authorized account, email tduszyn@wayne.edu. Include in your email note: your workgroup (the unit that...
0.00 - 04/29/2013 - Similar Articles

In order to help fix the problem, please provide the following information: The set of steps necessary to reproduce the problem The CallTracker username of the person experiencing the problem The browser and browser version. Contact Tom Duszynski, tduszyn@wayne.edu or (313)...
0.00 - 11/23/2010 - Similar Articles

CallTracker sends out emails to two types of people depending on the circumstances. The emails are intended to inform both the person for whom the ticket is assigned and the customer that a ticket has either been created or updated. The events that trigger an email to be generated can be either the...
0.00 - 04/30/2013 - Similar Articles

CallTracker is a problem resolution and tracking system also known as a "ticketing system" that tracks problems through their resolution while assigning them a number so that they may be recorded and kept track of. CallTracker is located at: https://calltracker.wayne.edu For more information or...
0.00 - 11/23/2010 - Similar Articles

You can track the progress of your CallTracker tickets in WSU pipeline under the computing tab. http://pipeline.wayne.edu If you are a person who has an account to create tickets in CallTracker, the front-end interface for ticket creation and management of tickets assigned to you is here:...
0.00 - 11/23/2010 - Similar Articles

Anyone with an active WSU AccessID can check on a CallTracker ticket. Only authorized persons can create new tickets or make changes to them. For more about CallTracker, visit computing.wayne.edu/calltracker. KEYWORDS: call tracker
0.00 - 11/23/2010 - Similar Articles

Search and update tickets by ticket number When you click Search/Update Tickets by Ticket Number, the Ticket Search by Number page is displayed. Type the number for the ticket and click the Search button. CallTracker displays one line of information about the ticket number you typed....
1.00 - 11/23/2010 - Similar Articles

In order to create a new ticket, you must have authorized access from your department and have that permission entered into the CallTracker system. About WSU CallTracker Log in to CallTracker (Note: To log in from home or any place off the Wayne State campus, you must use SSL VPN...
0.00 - 11/23/2010 - Similar Articles

Using CallTracker you can create a spreadsheet. This is an aid if you want to keep track of calls from specific customers, calls assigned to one person, or calls assigned to a group. The advantage of the spreadsheet file is that you can use the data in ways suited to your needs (e.g., sorted,...
0.00 - 11/23/2010 - Similar Articles