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General article information
Created 2008-04-22 Views 1041
Modified 2008-04-22 Id 1419
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How do I use the CallTracker email API?

To use the CallTracker email AP when replying to an email from a customer:

1) Ensure that the to: address is a valid WSU AccessID, i.e. (ab1234@wayne.edu)
2) Add: calltracker@wayne.edu to the BCC field of your message
3) Add: assignto=user somewhere in the body of the message, the "user" needs to be a valid CallTracker account (i.e. jsmith)
4) Add status=0,1,2,3, somewhere in the body of the message, status=0 will create the ticket as new, status=1 will create the ticket as in-progress, etc..

Here is a sample of what an email might look like:

To: ab1324@wayne.edu
Bcc: calltracker@wayne.edu
Subject: Re: Your question about email services

Hello, thanks for contact us...

assignto=jsmith
status=3


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keywords: calltracker email API



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